Performance in organisations is shaped as much by how people behave as by what processes and structures look like on paper. Teams can have talented individuals and still underperform because of unclear roles, weak coordination, poor communication, low trust, or competing priorities. Likewise, leaders can introduce strong strategies that fail because the everyday behavioural system—norms, incentives, informal influence and culture signals—was not understood.
This course develops applied understanding of organisational culture and behaviour by examining behaviour at three connected levels: individual (values, motivation, perceptions and decision habits), group/team (roles, norms, communication and conflict), and organisation (culture, power, leadership routines and systems). The emphasis is practical: diagnosing what is really happening, selecting suitable interventions, and evaluating whether those interventions improve outcomes using appropriate evidence.
By the end of the course, learners will be able to analyse an organisational behaviour issue using evidence, design realistic improvement actions, and justify recommendations with clear reasoning and measurable indicators.
